Avoid DFColo and Digital.Forest

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Avoid DFColo and Digital.Forest

fletcher sandbeck-2
I've been a customer of Digital.Forest since 1997 or so.  I recently had an enlightening conversation with them in which they informed me that they couldn't downgrade the half rack we currently are using for colocation nor would they let me out of my contract without simply paying for all the remaining months.  In short, I'm screwed.  

If anyone is still at Digital.Forest or DFColo I would advice not signing any contracts.  And anyone considering doing business with them avoid like the plague.  I'm going to do what I can to get out of there as fast as possible now, but wow they are making cell phone companies look reasonable.

[fletcher]

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Re: Avoid DFColo and Digital.Forest

stevepiercy
I've been hearing similar concerns and complaints from my
clients who colo or have shared virtual hosting with them.

For Filemaker/Lasso shared virtual hosting, the first ISP I turn
to is Point in Space.

It's cheaper to manage a VM than a colo server.  Amazon Web
Services, Rackspace, Linode, and Dreamhost are competitive on
price with good support and service, whereas long-time Lasso
partner Anu.net provides an exceptionally high quality level of
service.  All are a good value.

--steve


On 11/9/12 at 3:56 PM, [hidden email] (Fletcher Sandbeck) pronounced:

>I've been a customer of Digital.Forest since 1997 or so.  I
>recently had an enlightening conversation with them in which
>they informed me that they couldn't downgrade the half rack we
>currently are using for colocation nor would they let me out of
>my contract without simply paying for all the remaining
>months.  In short, I'm screwed.
>If anyone is still at Digital.Forest or DFColo I would advice
>not signing any contracts.  And anyone considering doing
>business with them avoid like the plague.  I'm going to do what
>I can to get out of there as fast as possible now, but wow they
>are making cell phone companies look reasonable.
>
>[fletcher]
>
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>[hidden email]
>To unsubscribe, E-mail to: <[hidden email]>
>Send administrative queries to  <[hidden email]>

-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- --
-- --
Steve Piercy               Web Site Builder              
Soquel, CA
<[hidden email]>                  <http://www.StevePiercy.com/>

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Re: Avoid DFColo and Digital.Forest

maxwellk2
In reply to this post by fletcher sandbeck-2
Good to know. Their tech support certainly has suffered since the merger, and from this it sounds like their sales policies have as well. Too bad, I've had a long successful relationship with digital.forest since they bought my company back in 2002. It was a great group of people and a rockin' infrastructure, but they're a different organization now and I too have started looking at alternatives for myself and a handful of clients.

-Max



On Nov 9, 2012, at 3:56 PM, Fletcher Sandbeck <[hidden email]> wrote:

> I've been a customer of Digital.Forest since 1997 or so.  I recently had an enlightening conversation with them in which they informed me that they couldn't downgrade the half rack we currently are using for colocation nor would they let me out of my contract without simply paying for all the remaining months.  In short, I'm screwed.  
>
> If anyone is still at Digital.Forest or DFColo I would advice not signing any contracts.  And anyone considering doing business with them avoid like the plague.  I'm going to do what I can to get out of there as fast as possible now, but wow they are making cell phone companies look reasonable.
>
> [fletcher]
>
> #############################################################
> This message is sent to you because you are subscribed to
>  the mailing list Lasso
> [hidden email]
> To unsubscribe, E-mail to: <[hidden email]>
> Send administrative queries to  <[hidden email]>

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Re: Avoid DFColo and Digital.Forest

Richard Taubo
In reply to this post by fletcher sandbeck-2
On 10. nov. 2012, at 00:56, Fletcher Sandbeck <[hidden email]> wrote:

> I've been a customer of Digital.Forest since 1997 or so.  I recently had an enlightening conversation with them in which they informed me that they couldn't downgrade the half rack we currently are using for colocation nor would they let me out of my contract without simply paying for all the remaining months.  In short, I'm screwed.  

Just wondering: Did you sign a contract with them? If so, doesn't the contract regulate cases like this?

Richard Taubo
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Re: Avoid DFColo and Digital.Forest

Marc Pope-2
In reply to this post by fletcher sandbeck-2
They are very strict when it comes to contracts. At Falcon we do everything month to month because i feel if someone doesn't like my service, they should be able to move. When i was At revival, we had an issue where they had a contract that auto renewed and they were just a couple days past it and they wouldn't let us out even though they had been there for years.

We moved everything in house and it still runs perfect to this day.

Marc

On Nov 9, 2012, at 6:56 PM, Fletcher Sandbeck <[hidden email]> wrote:

> I've been a customer of Digital.Forest since 1997 or so.  I recently had an enlightening conversation with them in which they informed me that they couldn't downgrade the half rack we currently are using for colocation nor would they let me out of my contract without simply paying for all the remaining months.  In short, I'm screwed.  
>
> If anyone is still at Digital.Forest or DFColo I would advice not signing any contracts.  And anyone considering doing business with them avoid like the plague.  I'm going to do what I can to get out of there as fast as possible now, but wow they are making cell phone companies look reasonable.
>
> [fletcher]
>
> #############################################################
> This message is sent to you because you are subscribed to
>  the mailing list Lasso
> [hidden email]
> To unsubscribe, E-mail to: <[hidden email]>
> Send administrative queries to  <[hidden email]>
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